As a company, it’s important to dedicate time to keeping hold of your important clients. But, you also need to try to work on getting more clients too. Luckily, you can achieve both by making sure you go above and beyond the call of duty. You have to work on wowing them and impressing them as much as you can. You might get occasions where big clients will come to town. If they live abroad this may only happen a couple of times a year.
But when it does happen you need to be ready, and you need to make the most of it. These are unique opportunities to woo your client and show them that they made the right choice choosing you in the first place. Here are a few of the things you can do to wow your big clients when they come to town.
Hire a Limo
First impressions are important in business, and this is true even if you’ve had a client for a long time. Each time they come to visit you should act as though you’re making a first impression. So, you need to hire a limo to collect them from the airport so they can travel in luxury. Contact Cars on Demand and check out the services they can offer you. It’s vital that you go all out to make your clients trip a memorable one. A limo ride sets you off on exactly the right track straight away.
A more unique idea would be to prepare a nice welcome pack for your client. This really shows a lot of thought and preparation on your part. You should fill the welcome pack with company merchandise, refreshments, and tourist guides. This is an excellent way of showing your clients what they mean to you. And, this is not something that is particularly common, so it will give you an edge of your rivals as well.
Exceed Their Expectations
The key to keeping clients and customers happy is to always try to exceed their expectations. If they request something try to go that extra mile. Do things for them that they aren’t expecting and aren’t used to. This proves you value them, and shows them you will always try to go above and beyond to meet their needs. Exceeding expectations is always an excellent idea, and will help to leave a lasting impression. You should try to do this for them in a business sense, as well as a recreational one.
Make Them Your Company’s Focus
When you have big clients coming to town, they need to be your main focus, and, if possible, your sole focus. In order to achieve this, you need to make sure that you speak to the staff and make sure everybody is on the right page. They have to go out of their way to make sure that the client has the best possible business trip. If you can all work together to try to achieve this it’s much better for all concerned.
Keeping your clients sweet is the best way to retain them as customers for the business. If you always do the best you can for them, they will appreciate it. And you will be rewarded with their loyalty in abundance. So, make sure you do everything you can to impress your best customers when they come to town.